Handling QR and pickup orders

Who it's for: Baristas and kitchen · about 6 min to read

QR table orders and order-ahead pickups arrive on the Orders screen with a sound. Keep it open on the bar tablet.

1. New: a fresh order. Tap it when you start making it to move it to Making.
2. Making: tap Ready when it's done. The customer gets a "ready" alert on their phone (and email, if they gave one).
3. Ready: tap Picked up when it leaves the counter.

Good to know

• Bar and kitchen: use the filter at the top to see only drinks or only food. It follows the "Made at" setting of each menu section.
• Scheduled: pickups for later sit in their own lane and move to New when it's time to start them.
• Unpaid orders: customers who chose "pay at the counter" show as unpaid. Tap Take payment when they pay.
• Paid by QR: when a customer pays with your GCash or Maya QR and sends the reference, the order shows a blue 💳 Paid by… box with the amount and reference. Check your GCash or Maya app for the amount and reference, then tap Received ✓ or Not received.
• Sound: the sound button turns order sounds on. Browsers need one tap on the screen before they allow sound.
• Mistakes: tap Back to new or use Undo. Cancel an order only if it hasn't been paid; paid orders are voided at the counter.

The bar screen

For a tablet at the bar or kitchen, tap Bar screen ↗ on the Orders screen. It shows big tickets, plays a loud sound until someone taps the screen, and keeps the screen awake. Use Bar or Kitchen to show only what that station makes.

Auto-print prints a ticket for each new order. Browsers normally show a print window each time; to print silently, open the bar screen in Chrome started in kiosk printing mode (ask us and we'll set it up with you).