Apollos Frequently asked questions
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Getting started
What is Apollos Table?
Online ordering and booking software for cafés, restaurants and co-working spaces in the Philippines. For cafés, that means order ahead and pickup, table QR ordering, a counter (POS) for walk-ins, a barista screen, "your drink is ready" alerts, stock and a digital stamp card. Restaurants and co-working spaces are coming next.
Who sets it up?
We do. Send us your menu, prices and how many tables or seats you have (phone photos are fine), and we build your order page, QR codes and seat map with you.
How long does setup take?
Usually 1 to 2 business days after we receive your menu and table details. Then we test it with you before you go live.
Do I need to buy new equipment?
No. It runs on the phones, tablets and laptops you already have. A tablet works well as the counter or the barista screen. A small receipt printer (58 mm or 80 mm, around ₱1,500 for a Bluetooth one) is optional. You'll print the table QR codes once, on sticker paper or table tents.
Your customers
Do my customers need to download an app?
No. They scan the QR code on their table or open your order link in their phone's browser. Nothing to install.
What about customers who don't want to use their phone?
They order at the counter like always. Your staff ring it up on the Apollos Table counter, so walk-ins and phone orders end up in the same queue and the same sales report.
How do customers pay?
At your counter. Staff record cash (with change), GCash, Maya, card or bank transfer on the Apollos Table counter, and one order can be split across methods. GCash and card still go through your own QR or terminal; the counter records them. Paying online from the phone is coming later.
Can I add the Apollos Table fee to my customers' bills?
No. Our fee is never added to a customer's bill. You set your own menu prices and service charge, the same as today.
The counter (POS)
Can Apollos Table replace my POS?
Yes. The Counter in your café app rings up walk-ins, takes payment for QR and order-ahead orders, keeps open tabs, and handles voids and refunds with a manager PIN. It runs in the browser on a tablet, phone or laptop.
Does it handle senior citizen and PWD discounts?
Yes. You tick the items that belong to the senior or PWD and enter their name and ID number. The counter takes 20% off those items, and removes the 12% VAT first if you're VAT-registered, as the law requires. The discount shows on the receipt and in the shift report.
Can each staff member have their own login?
Yes. Everyone gets their own 4-digit PIN. Managers approve voids, promos and closing the shift. Staff can clock in and out, and you see sales and hours per person.
How do shifts and the cash drawer work?
Open a shift by counting the cash in the drawer, and record any cash taken out or added during the day. At closing, count the drawer again. The counter shows whether you're over or short, and emails the shift report to the owner.
Are the receipts BIR official receipts?
Not yet. Counter receipts are clearly marked as not an official receipt, so keep issuing your BIR-registered invoices as usual. BIR accreditation is on our roadmap.
What if the internet goes down?
Keep selling. Counter sales are saved on the device and sent automatically when the connection comes back. Approvals that need a manager PIN, like voids and promos, wait until you're back online.
Which printers work?
Most 58 mm and 80 mm receipt printers that your tablet or computer can print to, including Bluetooth ones. You can also email the receipt instead of printing.
Can it track stock?
Yes, for items you count, like pastries and bottled drinks. Stock goes down with every sale, the item shows as sold out at zero, and you get a low-stock warning. Tracking ingredients like milk and beans per drink is coming later.
Free trial and pricing
When does the free trial start?
After setup. Your 30 days start the day your order page and QR codes go live, with every feature on, not the day you sign up.
What happens after the 30-day free trial?
Nothing pauses and there's no plan to pick. Billing simply starts: ₱15 per completed transaction, never more than ₱1,499 a month per branch. We'll remind you by email before the trial ends.
How do the fees work?
A completed transaction is a QR or order-ahead order that gets paid (and, when restaurants open, a booking where the guest shows up). Each one costs ₱15, and you never pay more than ₱1,499 a month per branch, however busy you get. Sales you ring up at the counter are always free, and cancelled orders, test orders and no-shows cost nothing. We send a statement on the 1st for the month before.
Is there a lock-in period?
No. There's no monthly fee and no lock-in. You can stop anytime.
Your data
Can I download my data?
Yes, anytime. Your orders, bookings and sales are yours to download whenever you want, and for 90 days after you leave.
Is my data safe?
The whole site uses encrypted connections, sign-ins use one-time email links instead of passwords, and sign-in codes are stored only in scrambled form. Read our Privacy Notice for the details.
Can I use it in more than one branch?
Yes. Each branch gets its own QR codes and settings, and you see all of them from one account.