New-order alerts on your phone

Who it's for: Anyone who handles orders · about 3 min to read

Each person turns alerts on for their own phone. You need your own sign-in first (see People who can sign in).

Android

1. Open the sign-in link from your email in Chrome.
2. Go to Orders and tap Turn on alerts (or Settings → New-order alerts).
3. Tap Allow when Chrome asks about notifications. A test alert arrives in a few seconds.

iPhone

1. Open the sign-in link in Safari.
2. Tap the Share button, then Add to Home Screen, then Add.
3. Open My café from your Home Screen (not from Safari).
4. Go to Orders, tap Turn on alerts and Allow.

Not getting alerts?

• Check the phone isn't on silent or Do Not Disturb, and that notifications for Chrome (or My café) are allowed in the phone's settings.
• Some Android phones put apps to sleep to save battery. Set Chrome's battery use to "Unrestricted".
• In Settings → New-order alerts, tap Send a test. If nothing arrives, tap Turn off here, then turn it on again.