Apollos Something isn't working
The internet is down
Keep using the counter. Sales are saved on the device and sent when you're back online; the counter shows how many are waiting. QR orders need the internet, so take orders at the counter until it's back.
I didn't get my sign-in email
Check Promotions and Spam. Make sure the email matches the one we have for you. Ask an owner to tap Resend link in Settings → People who can sign in.
No sound for new orders
Tap anywhere on the Orders screen once (browsers block sound until you do), check the sound button is on, and turn up the device volume.
An item is missing on the QR menu
Check that it isn't marked sold out or hidden, that its section isn't hidden, that the current time is inside its available hours, and that an ingredient it needs isn't at zero in Inventory.
The receipt prints too small or cut off
Check the paper size in Settings → Counter receipts matches your printer, and that the print window's paper size and margins are set to the printer's paper (no margins).
Customers say the QR code doesn't open
Clean the code and make sure it isn't creased or in glare. Try scanning with the phone's camera app. If one code is damaged, reprint it from Tables & QR.
Still stuck?
Email [email protected] with your café name, what you tapped and a screenshot. We answer in Philippine time.