Customer ratings and Google reviews

Who it's for: Owners · about 3 min to read

After pickup, customers can tap 1 to 5 stars on their order page. Customers who agreed to emails also get one short "How was your order?" email.

• 4 or 5 stars: they are invited to review you on Google, if you added your link.
• 1 to 3 stars: they are asked what went wrong. Only you see it, by email right away. If they gave an email, just reply to answer them.
• All ratings and comments show on your Dashboard under Customer feedback.

Add your Google review link

1. Open your Google Business Profile (search your café name on Google while signed in, or use the Google Business app).
2. Find Ask for reviews (sometimes "Get more reviews") and copy the link.
3. Paste it in Settings → Ordering → Google review link and save.